Work Ireland, Jobs in Ireland, Employment Ireland

Customer Service Advisor / Agent (eCommerce)

31/07/2018

Job Description

Iconik Europe is an eCommerce company with its headquarter based in Germany. The company is active in many European countries such as Ireland, the United Kingdom, France and Italy. We are also active in the United States. We are hiring for our new office in Dublin (City, close to St Patrick’s Cathedral):

THE ROLE:

  • Ensuring effective communication with customers and suppliers
  • Responding politely and promptly to customer service requests via telephone and e-mail
  • Sales support – advising customers on our products
  • Processing orders, complaints and refunds
  • Management of consumer reviews for both brand and products within the site(s), including managing third party relationships
  • Preparing documents, presentations and invoices
  • Internal communications and cooperation with other departments
  • Work closely with logistics, shipping companies and suppliers to ensure accurate completion of orders and to improve operations

KEY SKILLS / REQUIREMENTS:

  • Excellent English verbal and written communication skills
  • A fluent second language such as German, French, Italian or Spanish is helpful, but not a must
  • Friendly, confident, professional, reliable and communicative nature
  • Work experience in the area of customer service and/or eCommerce
  • A helpful and pro-active attitude
  • Excellent organisational skills
  • Good computer skills, ability to work in unknown IT surroundings
  • Self-motivated, creative, collaborative and interested in emerging digital trends

YOUR APPLICATION :

  • Please include a cover letter
  • your resume
  • a salary expectation
  • and the earliest starting date following a job-offer

Experience:

  • Customer Service: 2 years

To apply for this position follow the link : Iconik Europe

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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