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Customer Service Advisor

16/05/2018

Job Description

Overview:

The successful candidate will play a key role in the growth of j2 Global. The Customer Service Advisor reports to the Call Centre Manager and is a key member of both the Voice and Fax Teams. This position will be responsible for dealing with customers and potential customers of j2 Global. The Advisors will answer enquiries by phone (both in-bound and outbound) and e-mail on topics such as account set-up, product usage and billing enquiries.

Job Duties:

  • Responsible for answering customer calls efficiently, accurately and in a professional manner using excellent customer service skills.
  • Retention of existing customers calling to cancel their service through active probing, engagement and discovery of their cancel reason (s) and exhausting all efforts to prevent
  • Responsible for contacting customers re customer service issues specifically with a view to retaining customers
  • Collection calls , contact customer to collect payments and update payment methods
  • Develop and maintain knowledge of the company’s products, services, policies and procedures
  • Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
  • Report accurately on calls inbound and outbound, record calls and call details on company systems
  • Other duties as assigned.

Job Requirements:

  • Previous call centre, retention or customer service experience is preferred
  • Excellent communication skills (oral and written)
  • Strong attention to detail and follow up skills.
  • PC proficiency; Knowledge of MS Word, Excel and Outlook
  • Ability to work both independently and as part of a team
  • Candidates must speak fluent English and either French, Spanish, Italian or German.

To apply for this position follow the link. For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity, www.eazycity.com.

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