Work Ireland, Jobs in Ireland, Employment Ireland

Customer Happiness Agent, Bilingual- Italian or Portuguese

21/09/2018

Job Description

Do you believe that people with compassion will support one another to create a better world? Well, we do!

GoFundMe is the most popular personal fundraising site in the world. When somebody finds a need to be filled, local or global, it’s part of GoFundMe’s role to help this individual succeed by making it easy and safe for others to give online. Over $5 billion has been raised by our customers for their personal causes – making GoFundMe a Top 200 Website in the USA based on traffic with a monthly audience of over 100M people. To become the trusted brand in social fundraising, we created an easy to use product, built a customer happiness team that delivers rapid support to our customers, and established the first and only donor protection guarantee in the industry: the GoFundMe Guarantee.

The Customer Happiness team is on the front line of understanding our customers’ needs. We bring a world class customer support experience to our users 7 day a week. Our feedback goes straight to our Product & Engineering teams so they can make improvements.

This is an incredibly fast-paced job where you are required to move quickly and think on your feet. We have been able to hire and retain an incredible group of talented and intelligent individuals who push each other to be the best they can be. We are looking to add more talented people that can take our game to the next level!

The Job…

  • Answering incoming email inquiries.
  • Providing invaluable user feedback to our Product Team.
  • Consistently improving and enhancing our internal processes and systems.
  • Must be fluent in English and Italian or English and Portuguese.

You…

  • Talented Writer – Do people enjoy reading your emails and letters? Do your sentences seamlessly transition from one idea to the next? Can you type really fast with little to no mistakes?
  • Grammar enthusiast – Do people that don’t know the difference between “Your” and “You’re” make you want to punch things that don’t punch back?
  • Hustle – Have you worked in a hospitality role and thrive in a fast paced, high-pressure environment?
  • Tech-Savvy – Is your CTRL or CMD button worn down? Have you ever embedded anything into your own website?
  • Grit – When the going gets tough, do you step up and Get-It-Done?
  • Empathizer – Do you genuinely care about people and want to help them? Can you relate to someone who might be going through a difficult time and interact with them in a way that’s appropriate for each unique case?
  • Team Player – Can your colleagues rely on you to provide your best work and can you make sure they’re doing the same?
  • Attention to detial – Did you notice I spelled “detail” wrong?
  • Sense of humor – I’m serious, don’t laugh.
  • Resourceful – Are you able to do your own research and discover creative solutions to issues you may encounter?
  • Analytical – Can you identify trends, investigate anomalies and communicate your findings to fellow team members?
  • Organized – Are you able to effectively organize and prioritize your day?

Why you’ll love it here…

  • Your work has real purpose and will be helping to change lives. Really.
  • We’re a fun, close team of people with a work-hard, play-hard mentality.
  • Our GivesBack program allows employees to nominate a campaign of their choice every week to receive a substantial donation.
  • We provide drinks and snacks & lunch daily!
  • We’re happy to pay for superb talent, offer full benefits and issue bonuses.
  • We’re growing fast! We’ve got some incredible opportunities ahead.

To apply for this position follow the link: GoFundMe

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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