Work Ireland, Jobs in Ireland, Employment Ireland

Customer Experience Specialist

02/05/2018

Job Description

I am currently recruiting for a Customer Experience Specialist for one of our clients – a multi-national insurance service provider with an exceptional brand in the market.
This ambitious and innovative organisation is looking to transform and develop their CX program and become more customer centric. They are seeking an experienced CX practitioner to support the development and implementation of their CX program and really grow its scope within the business.
This is a newly created role for the company and one that will no doubt grow and shape alongside the business. This is an excellent opportunity for someone who’s passionate about the customer journey and keen to be a part of something new and exciting.

Key responsibilities

Supporting the development of a CX methodology
Supporting the implementation of the CX program
Managing key relationships, both internally and externally – this includes with the CX provider (an external agency), third party administrators, internal data teams, other business units, amongst others…
Administrating the CX platform including dashboards, external communications, surveys and questionnaires, in addition to managing internal data flows
Facilitating customer journey workshops and modelling business processes
Implementing and managing regular communication to stakeholders

The ideal candidate will bring

Three to five years’ CX experience, ideally gained within a commercial environment
Technical knowledge and understanding of data flows, data feeds, reporting design, NPS metrics and analytics, survey creation, close the loop, etc.
Proven senior-level experience managing key relationships with internal and external stakeholders
Experience within an international and multi-cultural environment
An adaptable and agile mindset and an ability to keep pace with a changing environment
This is a great opportunity for an experienced CX professional to work for a hugely-successful and growing organisation. Junior applications will also be considered and full role responsibilities are available on request.

For further information please contact Lauren in WallaceMyers on 01-619-1869.

To apply for this position follow the link. For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity, www.eazycity.com.

 

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