Work Ireland, Jobs in Ireland, Employment Ireland

Customer Care Specialist

06/06/2018

Job Description

Overview:
Kerry is responding to consumer demand for real ingredients with better, more authentic and nutritious taste experiences. With 40 years’ experience and 24,000 staff on six continents, Kerry has a renewed focus on Taste & Nutrition where the science of taste merges with the science of nutrition. We combine our deep understanding of taste with our in-depth knowledge of people, culture, life stage and daily nutritional needs. By partnering with Kerry, customers are taken on a journey to make food, beverage and pharma products that people enjoy and feel better about. We call this Leading to Better.
We are looking for people with ambition, vision and a commitment to excellence in a dynamic business environment to achieve and sustain this growth on a long-term basis. In return, we offer stimulating and rewarding careers from employee to management to leadership levels in a global food organisation.

Responsibilities:

  • Maintain professional, timely and effective communication with our customers
  • Responsible for all aspects of account administration, queries and commercial support
  • Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes
  • Responsibility for problem by identifying and reporting operational issues and applies existing knowledge and skills to offer solutions
  • Resolve service issues where possible by clarifying customer complaints, determining cause and offering solutions and escalating appropriately
  • Develop and maintain strong relationships with all customers
  • Maintain up-to-date knowledge of products, customers, processes and suppliers
  • Build strong relationships with the rest of the supply chain and all departments
  • Support commercial by reporting on account activity and forecasting
  • Remain fully flexible to meet business requirements and demands

Person Specification:

The ideal candidate will have 2-4 years of related experience in a similar position with an administration focus and excellent customer care skills. The work environment is dynamic, where a need to adapt to change, show flexibility, prioritization, organization and time management skills are a pre-requisite.

Competencies:

Adaptability: Maintaining effectiveness when experiencing major changes in work responsivities’ or environment; adjusting effectively to work with in new work structures, processes, requirements or cultures
Applied Learning: Assimilating and applying new job related information in a timely manner
Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Managing work/time management: Effectively managing ones time and resources to ensure work is completed efficiently
Technical/Professional Knowledge: Having achieved a satisfactory level of technical and professional skill or knowledge in position relation areas; keeping up with current development and trends in area of expertise.
Tenacity: Staying with a position or plan of action until the desired objective is obtained or is no long reasonably attainable

Aptitudes:

Excellent communication and interpersonal skills
The ability to integrate and work effectively with others in a changing environment
High level of attention to detail and strong organizational, analytical, problem solving and administrative skills
An experienced team player
A strong desire for continuous learning and a desire to grow professionally

Qualifications:

Third level qualification
To apply for this position follow the link. For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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