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Customer Care Specialist


Job Description

Kerry is responding to consumer demand for real ingredients with better, more authentic and nutritious taste experiences. With 40 years’ experience and 24,000 staff on six continents, Kerry has a renewed focus on Taste & Nutrition where the science of taste merges with the science of nutrition. We combine our deep understanding of taste with our in-depth knowledge of people, culture, life stage and daily nutritional needs. By partnering with Kerry, customers are taken on a journey to make food, beverage and pharma products that people enjoy and feel better about. We call this Leading to Better.
We are looking for people with ambition, vision and a commitment to excellence in a dynamic business environment to achieve and sustain this growth on a long-term basis. In return, we offer stimulating and rewarding careers from employee to management to leadership levels in a global food organisation.


  • Maintain professional, timely and effective communication with our customers
  • Responsible for all aspects of account administration, queries and commercial support
  • Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes
  • Responsibility for problem by identifying and reporting operational issues and applies existing knowledge and skills to offer solutions
  • Resolve service issues where possible by clarifying customer complaints, determining cause and offering solutions and escalating appropriately
  • Develop and maintain strong relationships with all customers
  • Maintain up-to-date knowledge of products, customers, processes and suppliers
  • Build strong relationships with the rest of the supply chain and all departments
  • Support commercial by reporting on account activity and forecasting
  • Remain fully flexible to meet business requirements and demands

Person Specification:

The ideal candidate will have 2-4 years of related experience in a similar position with an administration focus and excellent customer care skills. The work environment is dynamic, where a need to adapt to change, show flexibility, prioritization, organization and time management skills are a pre-requisite.


Adaptability: Maintaining effectiveness when experiencing major changes in work responsivities’ or environment; adjusting effectively to work with in new work structures, processes, requirements or cultures
Applied Learning: Assimilating and applying new job related information in a timely manner
Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Managing work/time management: Effectively managing ones time and resources to ensure work is completed efficiently
Technical/Professional Knowledge: Having achieved a satisfactory level of technical and professional skill or knowledge in position relation areas; keeping up with current development and trends in area of expertise.
Tenacity: Staying with a position or plan of action until the desired objective is obtained or is no long reasonably attainable


Excellent communication and interpersonal skills
The ability to integrate and work effectively with others in a changing environment
High level of attention to detail and strong organizational, analytical, problem solving and administrative skills
An experienced team player
A strong desire for continuous learning and a desire to grow professionally


Third level qualification
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