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Customer Care Representative

03/07/2018

Job Description

Company Overview

Kerry is responding to consumer demand for real ingredients with better, more authentic and nutritious taste experiences. With 40 years’ experience and 24,000 staff on six continents, Kerry has a renewed focus on Taste & Nutrition where the science of taste merges with the science of nutrition. We combine our deep understanding of taste with our in-depth knowledge of people, culture, life stage and daily nutritional needs. By partnering with Kerry, customers are taken on a journey to make food, beverage and pharma products that people enjoy and feel better about. We call this Leading to Better.
We are looking for people with ambition, vision and a commitment to excellence in a dynamic business environment to achieve and sustain this growth on a long-term basis. In return we offer stimulating and rewarding careers from employee to management to leadership levels in a global food organisation.

Description and Responsibilities

Maintain professional, timely and effective communication with our customers
Responsible for all aspects of account administration, queries and commercial support
Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes
Responsibility for problem by identifying and reporting operational issues and applies existing knowledge and skills to offer solutions
Resolve service issues where possible by clarifying customer complaints, determining cause and offering solutions and escalating appropriately
Develop and maintain strong relationships with all customers
Maintain up-to-date knowledge of products, customers, processes and suppliers
Build strong relationships with the rest of the supply chain and all departments
Support commercial by reporting on account activity and forecasting
Remain fully flexible to meet business requirements and demands

Qualifications

A fluent German & French speaker, the ideal candidate will have a third level qualificiation in addition to 2-4 years of related experience in a similar position with an administration focus and excellent customer care skills. The work environment is dynamic, where a need to adapt to change, show flexibility, prioritization, organization and time management skills are a pre-requisite
Competencies:
Adaptability: Maintaining effectiveness when experiencing major changes in work responsivities’ or environment; adjusting effectively to work with in new work structures, processes, requirements or cultures
Applied Learning: Assimilating and applying new job related information in a timely manner
Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Managing work/time management: Effectively managing ones time and resources to ensure work is completed efficiently
Technical/Professional Knowledge: Having achieved a satisfactory level of technical and professional skill or knowledge in position relation areas; keeping up with current development and trends in area of expertise.
Tenacity: Staying with a position or plan of action until the desired objective is obtained or is no long reasonably attainable
Aptitudes:
Excellent communication and interpersonal skills
The ability to integrate and work effectively with others in a changing environment
High level of attention to detail and strong organizational, analytical, problem solving and administrative skills
An experienced team player
A strong desire for continuous learning and a desire to grow professional
To apply for this position follow the link : https://global-kerry.icims.com/jobs/15128/customer-care-representative/job?mode=job&iis=Indeed&iisn=Indeed.com&mobile=false&width=980&height=500&bga=true&needsRedirect=false&jan1offset=0&jun1offset=60
For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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