Work Ireland, Jobs in Ireland, Employment Ireland

Customer Adviser – French

01/12/2017

cerco-lavoro-e-concorsi

Job Description

 

We’re offering the opportunity to work for one of the most innovative financial companies in the world based in Co.Louth, Ireland. This role enables you to support customers with their queries in real time and work to provide the best service possible. Your new company prides itself on making money management easy for all people, not just the most affluent!

 

About the role

  • Working in the call centre answering phone calls, and emails from customers
  • Resolve their queries in real time or work with the most relevant department so it can be dealt with appropriately
  • Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship
  • Deliver on metrics for example: phone handled time, customer experience; proactive product offered and accepted opportunities

Minimum Requirements

  • *Fluent French is required for this role*
  • Minimum of 6 months call centre/customer service experience

Experience

  • Ability to work in a customer-focused, target-driven environment
  • An excellent communicator with the ability to build and maintain strong working relationships
  • Proven problem solving skills and experience in delivering practical solutions
  • Proficiency with MS Office, Internet and a good knowledge of databases
  • A high degree of flexibility, team spirit and independence

About the type of person

  • A Decisive and Polite Problem Solver

 

If this sounds like you, then please apply today, call on +353 1 4773394.

 

For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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