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Corporate Support Advisor – Multi-Lingual


Job Description


The successful candidate will play a key role in the growth of j2 Global® Cloud Services. The Corporate Support Adviso reports to the Corporate Team Manager and is a key member of the Voice and Fax Teams. This position will be responsible for dealing with customers and potential customers of j2 Global® Cloud Services in France and Spain.

The Advisor will answer enquiries by phone (both in-bound and outbound) and e-mail on topics such as account set-up, product usage and billing enquiries. Enthusiasm and energy are critical attributes for the position. Prior experience in a call centre or a similar position is essential.

Operating hours are business hours Monday to Friday.

Job Duties:

  • Technical Support for Corporate Customers
  • Responsible for answering customer calls efficiently, accurately and in a professional manner using excellent customer service skills.
  • Responsible for contacting customers regarding customer service issues specifically with a view to retaining customers or checking for potential fraud.
  • Develop and maintain knowledge of the company’s products, services, policies and procedures
  • Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
  • Report accurately on calls inbound and outbound, record calls and call details on company systems.
  • Other duties assigned

Job Requirements and Experience:

  • Fluent English, French, Spanish or Italian
  • Previous call centre or customer service experience is preferred
  • Experience of a B2B environment
  • Ability to work within a structured framework whilst respecting customers’ expectations and the needs of the business
  • Previous experience in dealing with high value and demanding customers
  • Demonstrate the ability to have in-depth knowledge of multiple products to a high level
  • Ability to work independently and as part of a virtual team
  • Excellent communication skills (oral and written)
  • Strong PC skills, as well as applications like Excel, Word, Outlook

To apply for this position follow the link: J2 Global

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity

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