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Contact Centre Agent Spain – 08/01/2018


Job Description


Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world’s leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really – it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.


Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we’re currently looking for numerous Contact Centre / Customer Service Agents to join the Customer Service department of 400.


What is this role all about?

  • As a Contact Centre Agent you will be responsible for providing exceptional customer service and sales services to incoming customer calls to ensure the continued growth and profitability of Hertz products. Working in a friendly multi-lingual customer service team you will work in a fast paced environment as you aim to constantly go above and beyond for our customers.

Primary Duties and Responsibilities

  • Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
  • Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes
  • Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders
  • Track all reservations on-request and provide the customer with a timely and efficient response

What do we need from you?

  • Previous experience in a sales, customer service or contact centre environment
  • Fluency in Spanish and good level of English essential
  • Strong Sales Skills, persuasive, “selling” (rather than “telling”)
  • Excellent problem solving skills and ability to prioritise
  • Ability to work in a Fast-paced environment
  • Socially-focused; with “how can I help you?” attitude
  • Good Team Player with ability to build and maintain relationships
  • Leaving Certificate or equivalent education standard required


  • We will offer successful candidates who are overseas a relocation package.  In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.

Other information

  • Start Dates Jan/Feb/Mar/Apr 2015 Interviews will kick off towards the end of 2014.
  • Relocation package offered and no need to fly for an interview for candidates overseas


To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity,

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