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Contact Centre Agent – French Market


Job Description


Here’s your opportunity to make an impact on one of the world’s leading car rental companies! HERTZ
We are looking for 5 super-motivated, ambitious friendly individuals to join our already existing amazing reservations team here in Dublin, Ireland.
Relocation package offered and no need to fly for an interview for candidates overseas as we can accommodate video interviews
As a Contact Centre Agent you will be responsible for providing exceptional customer service and sales services to incoming customer calls to ensure the continued growth and profitability of Hertz products. Working in a friendly multi-lingual customer service team you will work in a fast paced environment as you aim to constantly go above and beyond for our customers.
The successful candidate will be based in our friendly European Shared Services office in Swords County Dublin. Where we employ approximately 900 people with over 29 different nationalities
What you’ll do
  • Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.
  • Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes.
  • Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.
  • Track all reservations on-request and provide the customer with a timely and efficient response.
What’s in it for you
  • Relocation package and assistance from our cool relocation team
  • Free on-site Doctor, Nurse and Physiotherapy services
  • Pension scheme
  • Discount on private health Insurance
  • On-site Gym
  • Subsidised staff restaurant
  • Sports and Social Club
  • Language classes
  • Training and development programmes
  • Incentives
  • Staff Car Rental and Sales discount
  • Free Parking
What you’ll need
  • Previous experience in a sales, customer service or contact centre environment
  • Fluency in French and good level of English essential
  • Strong Sales Skills, persuasive, “selling” (rather than “telling”)
  • Excellent problem solving skills and ability to prioritise
  • Ability to work in a Fast-paced environment
  • Socially-focused; with “how can I help you?” attitude
  • Good Team Player with ability to build and maintain relationships
  • Leaving Certificate or equivalent education standard required
About Us
Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
We want our employees to feel inspired and empowered. Everyone is encouraged to contribute to building an atmosphere where people feel proud of where they work, what they do and how they contribute. Every employee has the chance to spearhead ground-breaking work in a fully collaborative environment, providing them a stimulating and enriching career experience.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
View the video web link which showcases the roles we recruit across Europe
To apply for this position follow the link : Hertz
For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity

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