Work Ireland, Jobs in Ireland, Employment Ireland

Contact Center Agent – Italian Market

08/01/2018

Job Description

 

Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we’re currently looking for numerous Contact Centre / Customer Service Agents to join the Customer Service department of 400

 

What is this role all about?

  • As a Contact Centre Agent – Italian Speaker you will be responsible for providing exceptional customer service and sales services to incoming customer calls to ensure the continued growth and profitability of Hertz products. Working in a friendly multi-lingual customer service team you will work in a fast paced environment as you aim to constantly go above and beyond for our customers.

Primary Duties and Responsibilities

  • Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.
  • Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes.
  • Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.
  • Track all reservations on-request and provide the customer with a timely and efficient response.

Essential Requirements

  • Previous experience in a sales, customer service or contact centre environment
  • Fluency in Italian and good level of English essential
  • Strong Sales Skills, persuasive, “selling” (rather than “telling”)
  • Excellent problem solving skills and ability to prioritise
  • Ability to work in a Fast-paced environment
  • Socially-focused; with “how can I help you?” attitude
  • Good Team Player with ability to build and maintain relationships
  • Leaving Certificate or equivalent education standard required

Benefits

  • We will offer successful candidates who are overseas a relocation package. In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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