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Collections Agent – French/Italian or another European Language


Job Description


Accenture is looking for a Collections Associate to perform collection of payment on delinquent customers. The candidate will be responsible for engaging in collections activities and effectively managing dispute resolutions. The successful candidate must be a driven, high energy, customer service focused individual that can work well with internal and external customers at all levels. Selected candidate will be expected to problem solve, recommend solutions and exercise good business judgment while performing their function.


  • Perform a large number of daily customer collections activities to maximize timely collections
  • Effectively engage and communicate with customers over email and phone
  • Partner closely with Sales organization to facilitate cash collection process
  • Maintain customer master data
  • Monitor and report on daily performance

Education, Experience, and Technical Skills

  • 1 years of professional collections experience necessary
  • Bachelor’s degree in Finance or related field
  • Experience with Oracle and SFDC Get Paid
  • Experience with managing MEA Market
  • Experience with collections for companies using LinkedIn recruiting and marketing services
  • Proficient with Microsoft Excel
  • Fluency in French/Italian or another European Language
  • Fluent English

Additional Requirements

  • Excellent team player who is comfortable working as part of a larger team located in multiple locations
  • Experience in collections, preferably in a multinational online services company
  • Organized, detail-oriented, and ability to multi-task with limited supervision
  • Strong team player who is able to thrive under pressure in order to meet deadlines
  • Strong analytic and problem-solving abilities
  • Excellent communication, negotiation, and public speaking skills
  • Strong interpersonal skills such as integrity, assertiveness, initiative
  • Organized and thorough with desire for continuous improvement
  • Experience working for or with outsourced services team is a plus


Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.


To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity,

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