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Client Service Associate Programme, Healthcare, September 2018


Job Description


GLG is seeking entrepreneurial inquisitive graduates to join our research teams in Dublin. Our Associates are front-line service professionals and the engine of GLG. They work closely with our experts and subsequently with clients — professionals at the world’s top corporations, investment firms, management consulting firms, and nonprofits — on the critical decisions they make every day. These custom learning solutions include phone consultations and one-on-one meetings as well as surveys.

Our Associates work in teams, helping connect our clients to the insight they need from these leading doctors, academics, scientists, policy specialists, strategists, executives and other experts with years of on-the-ground experience. Associates themselves develop expertise across industries and topics via their client service role. Our teams based in Dublin work with clients across the EMEA region, particularly our Swedish clients; meaning our Dublin teams regularly use their language skills in their day to day roles.

The Associate Programme begins with the Junior Associate role focused on mastering recruiting skills and understanding about industries and businesses over six to nine months. During this time, responsibilities gradually increase, with an opportunity to be promoted as a Senior Associate.

The Client Service Associate Programme offers training sessions to explore additional topics, teach valuable skills, and indulge curiosity. Our fun, team-focused environment includes community volunteer programs, birthday celebrations, and various team-building activities.

GLG attracts employees from the most distinctive professional and academic backgrounds. Across the company, we look for individuals who embody GLG’s values: learning and curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.


About the company

GLG is the world’s leading platform for professional learning. Business leaders, investors, consultants, social entrepreneurs, and other top professionals rely on GLG to learn in short- and long-term engagements from a membership of more than 500,000 experts. Clients partner with GLG to address their most complex strategic challenges, make better business decisions, and advance their careers through conversations, mentorships, small group convenings, surveys, and other interactions—all within a rigorous compliance framework. Global, technology-driven, and nimble, GLG’s 1,300 employees work in 22 offices in 12 countries.


Key Associate responsibilities

  • As a Healthcare Associate, you will work with clients across Europe in a collaborative team environment, with the following focus:
  • Partnering with senior colleagues daily to qualify and understand our clients’ needs;
  • Recruiting new members/industry experts to join our Membership through targeted and timely outreach by phone, email, and other methods;
  • Engaging Council Members on a daily basis to understand their capabilities and knowledge on specific client requests;
  • Supporting more senior team members on all aspects of client engagements;
  • Learning our compliance policies and procedures to protect the integrity of client engagements.
  • Working toward agreed goals and targets

More responsabilities with progresses

  • Executing custom projects across client firms – including consultations, surveys, and special projects;
  • Continuing to recruit new members to join our Membership through targeted and timely outreach by phone, email, and other methods;
  • Engaging with clients daily to understand their needs and provide exceptional service;
  • Maintaining accountability and responsibility for client projects and overall client experience;
  • Collaborating with our Business Development team to grow revenue and ensure retention on existing accounts.


Training Programme and Personal Development

  • Excel in a fast-paced environment
  • Work collaboratively to develop knowledge of client relationships
  • Articulate GLG’s value proposition to engage the world’s top professionals
  • Grow relationships with thought leaders and clients to provide top-level service
  • Assess and scope clients research needs
  • Develop strong actionable business skills – including time management, professional conduct, communication, negotiation, and project management
  • Understand and utilize a broad range of products to creatively engage and support clients
  • Passion for client service, especially with experience in phone-based professional communication
  • Collaborate with internal partners to exceed client expectations
  • Mentor newer professionals


  • Fluency in English and one or more European language is preferred but not a requirement (i.e. German, Swedish, French, Russian, Spanish, Italian, etc.)
  • Superior communication and interpersonal skills, including demonstrated oral and written abilities
  • Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
  • Strong problem-solving skills and desire to learn about new topics
  • Passion for client service, especially with experience in phone-based professional communication
  • Ability to build and manage relationships across the full professional spectrum including senior colleagues and extremely senior outside professionals
  • Strong desire to work in a collaborative environment
  • Demonstrated ability and initiative to handle increasing responsibility and autonomy over time
  • Undergraduate or graduate result of 2:1 or higher

To apply for the position, please follow the link. For assistance on arrival in English, French, Spanish, Italian contact our colleagues at EazyCity, 

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