Work Ireland, Jobs in Ireland, Employment Ireland

Claims Co-ordinator


Job Description

Key Responsibilities

  • Providing direct support to the Customer Service Management team, allowing the team of legal claims administrators to operate with optimum efficiency.
  • Liaising with external lawyers and regulatory bodies in coordinating the receipt of incoming claims.
  • Assisting with existing and upcoming projects within the department, as and when required
  • Fair distribution of new claims/cases across the team in a timely manner
  • Managing the Alternative Dispute Resolution portals in different jurisdictions
  • Approving and reconciling invoices for external lawyers in a timely manner
  • Monitoring team workload and productivity and assisting in the preparation of weekly reports.
  • Ability to collect data trends and prepare reports, as and when required.
  • Keeping up to date records of “know-how” and contact information.
  • Suggesting ideas to improve existing processes or/and create new processes


The ideal candidate will have

  • A minimum of 1 years’ experience in a highly organised and coordinating function
  • Experience dealing with a large volume of files in a busy environment
    Interest in expanding knowledge of aviation legislation relating to passenger claims
  • Ability to work on own initiative
  • Ability to use a high degree of self-management
  • Ability to prioritise tasks and meet deadlines
  • Flexibility in managing workload
  • Ability to work in a team
  • Clear communicator with excellent interpersonal skills
  • Attention to details
  • Proactive and can-do attitude
  • Process improvement experience
  • Good working knowledge of MS Word, Excel and Powerpoint

To apply for this position follow the link. For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity

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