Work Ireland, Jobs in Ireland, Employment Ireland

Chat Representative Sales – French speaking


Job Description


The Retail Contact Centre team is looking for motivated, outgoing and tech savvy individuals who want to offer Apple customers an unparalleled customer sales experience via chat.


At Apple, we believe in hard work, fun environment and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage and inspire. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!


Key Qualifications

  • Fluent French and English required.
  • Professional verbal and written communication skills needed.
  • Provide consultative solutions to customers based on their needs.
  • Proactively direct the chat interaction towards a successful sale.
  • Customer-focused, detailed-oriented individual.
  • Comfortable working with ambiguity.
  • Has excelled in a customer facing environment.
  • Has experience with both Mac and PC.
  • Appropriately set customers’ expectations.
  • Can translate “tech speak” into everyday, understandable terms.
  • Function comfortably in a fast-paced, performance-based contact centre environment where contacts are monitored, recorded and quality assessed.
  • Adaptive and flexible to changing technologies, process and environments.
  • Ability to work and make decisions with minimal supervision.
  • Complex problem-solving abilities.
  • Strong organizational and administration skills.
  • Team player.
  • Be a self-starter who is motivated and innovative
  • Ability to work effectively with other departments and utilise a team approach to accomplishing goals.



  • Ability to offer responses to customers in fast-paced environment, understanding the dynamics and responsibilities of written communication and its consequences.
  • Customer – focused, detail -oriented individuals.
  • Independent thinkers with passion for self-owned career development.
  • Creative problem solvers.
  • Comfortable working with ambiguity.
  • Ability to hold several different chats and interactions simultaneously.
  • Drive for results, demonstrates high degree of drive and determinations.
  • Understand the importance of independent learning.
  • Flexibility to work shifts on a 7 day schedule.
  • Highly organised individual.
  • Time and Attendance Management.
  • Team Player


Preferred Skill Set

  • Typing speed of minimum 50 words per minute preferred, with great attention to detail.
  • Ability to use internal chat templates effectively, to quickly respond to customer needs.
  • Multitasking – Ability to hold a number of chats simultanesouly.
  • Professional verbal and written communication skills.
  • Technical aptitude (computer literate, able to quickly learn new applications.
  • Work with your colleagues in other groups to deliver the best customer experience possible.


To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity,

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