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Associate Account Strategist (Spanish), Global Customer Experience

06/11/2017

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Job Description

 

The Google Technical Services Global Customer Care team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it’s our job to help keep the lights on and the ads fresh.

As an Associate Account Strategist, you’ll work with a wide variety of Google Marketing Solutions (GMS) advertisers delivering the optimal advertising solution for each customer. Your entrepreneurial drive and expert product knowledge will enable GMS advertisers to expand their businesses with Google’s latest advertising products and solutions.

You’ll listen to customers’ needs, understand the details of individual campaigns, resolve their questions and explore and uncover business opportunities. You will partner with a highly engaged team and bring creativity to grow and transform the business.

Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Google’s products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.

 

Responsibilities

  • Prioritize and deliver outstanding customer service experience to Google’s advertisers, publishers, and/or users.
  • Manage customer inquiries by phone, e-mail, and/or live chat.
  • Implement creative ways to improve our customer and business relationships
  • Provide strategic and consultative advice and help solve technical issues.

Qualifications

  • BA/BS degree or equivalent practical experience.
  • Ability to speak and write in English and Spanish fluently and idiomatically.

Preferred qualifications

  • Experience in sales, account management, marketing or consulting.
  • Experience in troubleshooting and/or resolving customers queries; customer service.
  • Demonstrated ability to multi-task and manage multiple projects with attention to detail.
  • Ability to lead and/or motivate others.

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com

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