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Account Manager, G Suite


Job Description

Our team inspires leading companies, schools, and government agencies to work smarter with Google tools like G Suite, Search, and Chrome. You reach out proactively to show customers how Google Cloud solutions can help them become more productive, mobile, and collaborative. You’ll maintain relationships with clients and work cross-functionally to devise solutions and support for Google’s clients.
The SMB Account Management (AM) team focuses on the renewals and upgrade business for small and medium-sized businesses, a critical segment for the Cloud business. The Account Management Sales team’s priority is to maximize business growth from the existing SMB customer set, predominantly through campaigns, direct phone engagement and collaborating effectively with our partners in relation to strategic initiatives. The team also participates in research and experimenting with data-driven, scalable solutions to improve conversion rate and to improve customer experience.
As an Account Manager, you will act as an expert blend of sales, technology and strategy. Much of your time will be spent on the phone with existing customers, convincing them of the value of Google Cloud solutions, particularly G Suite. In addition to having a demonstrated passion for sales, you also possess effective analytical and creative skills. As you talk with many customers and partners each month, you will have ideas for how we can improve our offering and enhance the customer experience. Additionally, your ability to manage stakeholders across many different functional teams will enable you to execute quickly and to be successful in this role.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
Connect with customers via email, phone and marketing campaigns to achieve strategic objectives.
Engage partners to support customer sales and to develop new growth opportunities. Develop a territory plan for driving business growth working with existing customers.
Leverage customer feedback to drive improvements to the content that we share with customers.
Manage new initiatives for an assigned territory and/or for EMEA that help to promote business growth.
Manage reporting and metrics for an assigned territory. Drive process improvements to enhance operational efficiency.

Minimum qualifications:

BA/BS degree or equivalent practical experience.
Experience in business development focusing on the UK and Italian markets.
Experience in sales, customer service, or technical support in an account management, renewals or new business acquisition role for a technical product.
Ability to speak and write in English and Spanish and/or Italian fluently and idiomatically.

Preferred qualifications:

Experience running experiments. Experience with reporting tools, spreadsheets and productivity software.
Passionate about technology, with strong technical acumen. Demonstrated creative problem-solving approach with effective analytical skills.
Demonstrated organizational and project management capabilities, with the ability to manage multiple tasks with shifting priorities and varying deadlines.
Excellent communicator with the ability to effectively pitch to clients and to achieve and exceed strategic targets.

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